FAQs

You will need Internet access and a device with a modern Web browser. Ad blocking software can cause problems when viewing the videos. Please add mycompassclassroom.com to your whitelist to enjoy playback.

Yes, we regularly release new products to increase the value of your Compass Membership. Some of our recent products include Calculus for Everyone, Strange New World, Philosophy: Consequences of Ideas, Creation Science, and The Story of Great Music.

These products were all added without directly increasing the subscription price. Compass Classroom reserves the right to periodically increase the going rate to new customers, but existing subscribers enjoy all the new benefits at the same rate as when they signed up.

All our digital products are included in your Compass Membership. We also sell some courses exclusively for our partners—Western Culture, Introductory & Intermediate Logic, and Fitting Words. These are not available in the Compass Membership.

Our BRONZE Membership trial gives everyone access to our popular courses from master teachers. The SILVER and GOLD Memberships offer additional services that support students and families homeschooling those courses.

We think Course Facilitation, Family Access, and Grading will be blessings to your homeschool. If you aren’t completely satisfied, however, you may contact us within your first month of a new Membership tier and we will be happy to cancel the subscription and refund your upgrade cost. We are unable to issue refunds beyond that first month because the costs of those services are ongoing.

No, but you may find value in subscribing to the Course Facilitation and Grading services in the Compass Membership to go along with your existing DVD or digital product.

BRONZE subscriptions are licensed only to a single student. SILVER and GOLD Memberships provide our Family Access feature that grants licenses to an additional 4 members of your household.

If you are leading a co-op or tutorial and plan to use one of the courses in your Compass Membership, we ask that all participating families purchase the course, either through their own Compass Membership, or as a standalone DVD or digital purchase. We make this easy with generous group, co-op and school discounts. Visit our Group & Co-op discount page for more information.

Yes, our SILVER and GOLD Memberships offer four student accounts! These enable your kids to track their progress separately. Just invite them from your Family Sharing Dashboard and assign the courses you’d like them to use.

Grading is accessible in groups related to each course at GOLD level. Once our team sets up access, you will see them in the My Groups tab, along with schedules, directions for joining discussions, and more resources. Written directions for submitting work and viewing posted grades will be provided by the group facilitator.

Once you’ve logged in to your Compass Classroom account, go to “Subscription Settings” on the left-hand menu. Click “Manage” on the desired subscription and you will see information about your subscription on the profile page that loads.  You can see the product, start date, billng amount, and next billing date of your subscription. Contact us if you have any questions.

We offer a comprehensive satisfaction guarantee as follows:

We want our customers to be happy with every purchase they make from Compass Classroom. If you are not completely satisfied with your purchase, you may return items within 30 days of the invoice date for an exchange, credit, or refund as determined by our staff. Refund/return requests after 30 days will be honored at our discretion.

If you are unsatisfied with your Compass Membership, you may request a refund during the first paid month of your monthly subscription, or during the first month of your paid annual subscription.